Overview
At Royal Tours Vacations, we understand that travel plans can change. This Cancellation Policy sets out the terms and procedures that apply when a booking is cancelled — whether by the client or by Royal Tours Vacations — for any tour package, airport transfer, wedding package, or ancillary service.
By confirming a booking with Royal Tours Vacations, you acknowledge and agree to the terms of this Cancellation Policy. We encourage all clients to read this policy carefully before making a reservation and to consider purchasing comprehensive travel insurance to protect their investment.
Important: All cancellations must be submitted in writing. Verbal or phone-only cancellations will not be accepted or processed. The effective cancellation date is the date we receive your written notification.
How to Cancel
To cancel a confirmed booking with Royal Tours Vacations, please follow these steps:
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Submit a written cancellation request Email info@royaltoursvacations.com with your full name, booking reference number, tour or service date, and reason for cancellation.
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Receive acknowledgement within 2 business days Our team will confirm receipt of your cancellation and advise the applicable charges or refund amount based on this policy.
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Cancellation is confirmed in writing Your booking is not cancelled until you receive written confirmation from Royal Tours Vacations. Do not assume cancellation is complete based on a phone call alone.
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Refund processed within 14 business days Where a refund is due, it will be returned via the original payment method within 14 business days of written cancellation confirmation.
Tip: If you are cancelling due to a medical emergency, attach supporting documentation (e.g., a doctor's letter) to your cancellation request. We review these cases individually and may, at our sole discretion, offer a credit toward a future booking.
Cancellation Schedule & Charges
Cancellation charges are calculated based on the number of days' written notice given before the scheduled tour or service date. The non-refundable deposit is always forfeited regardless of when a cancellation is made.
| Notice Period | Cancellation Charge | Refund on Balance Paid | Status |
|---|---|---|---|
| 60 or more days before | Deposit only (non-refundable) | 100% of balance refunded | Full Balance Refund |
| 30 – 59 days before | Deposit + 50% of balance | 50% of balance refunded | 50% Refund |
| 15 – 29 days before | Deposit + 75% of balance | 25% of balance refunded | 25% Refund |
| 0 – 14 days before | 100% of total booking cost | No refund | No Refund |
All cancellation charges and refunds are calculated in US Dollars (USD). Royal Tours Vacations is not responsible for any currency conversion fees or exchange rate differences applied by your bank or card provider.
Tours & Excursions
The cancellation schedule in Section 03 applies to all standard tour and excursion bookings. Additional conditions specific to tours and excursions are outlined below.
Group Bookings
For group bookings of 10 or more passengers, the following applies:
- Cancellations made 90 or more days before the tour date: deposit forfeited, full balance refunded.
- Cancellations made 60 – 89 days before the tour date: 50% of total booking cost charged.
- Cancellations made within 60 days of the tour date: 100% of total booking cost forfeited.
Partial Cancellations
If one or more passengers cancel from a group booking, cancellation charges apply on a per-person basis for those individuals. The remaining party's booking remains active and unchanged. Per-person cancellations within 14 days of the tour date are fully non-refundable.
Private Tours
Private and bespoke tour packages may be subject to separate cancellation terms agreed in writing at the time of booking. Where no separate terms have been confirmed, the standard schedule in Section 03 applies.
Airport Transfer Services
Airport transfer bookings are subject to different cancellation terms due to the time-sensitive nature of the service.
| Notice Given Before Pickup | Refund | Status |
|---|---|---|
| More than 48 hours | Full refund of balance paid (deposit forfeited) | Full Balance Refund |
| 24 – 48 hours | 50% of total transfer cost refunded | 50% Refund |
| Less than 24 hours | No refund | No Refund |
For charter and VIP transfer packages, cancellations made more than 7 days before the transfer date receive a full balance refund. Cancellations within 7 days are subject to the standard airport transfer schedule above.
Flight changes: If your flight is delayed or rescheduled, please notify us immediately. We will make every reasonable effort to accommodate the change. Additional charges may apply for significant time changes requiring a new vehicle assignment.
Wedding & Honeymoon Packages
Due to the extensive planning, vendor coordination, and advance commitments involved in wedding and honeymoon packages, the following cancellation terms apply:
| Notice Before Wedding / Event Date | Cancellation Charge | Status |
|---|---|---|
| 180 or more days | Deposit only forfeited | Full Balance Refund |
| 90 – 179 days | Deposit + 30% of total package cost | Partial Refund |
| 60 – 89 days | Deposit + 50% of total package cost | Partial Refund |
| 30 – 59 days | Deposit + 75% of total package cost | Partial Refund |
| 0 – 29 days | 100% of total package cost forfeited | No Refund |
Any third-party vendor costs (florists, photographers, caterers, venue fees) that have been paid out on your behalf and are non-recoverable from the vendor are non-refundable regardless of the notice period given.
Cancellations by Royal Tours Vacations
Royal Tours Vacations reserves the right to cancel or significantly alter any tour, transfer, or service in the following circumstances:
- Minimum group size not reached for a scheduled group departure
- Force majeure events — see Section 11 for full details
- Government travel bans, border closures, or official public health emergencies
- Safety concerns, severe weather, or conditions that make it impossible or unsafe to operate
- Failure of critical third-party suppliers that cannot be replaced in time
Your Options if We Cancel
Where Royal Tours Vacations initiates a cancellation of a confirmed booking, you will be offered one of the following:
- Full credit: 100% of all payments made (including the deposit) credited toward a future booking of equal or greater value, valid for 24 months from the original tour date.
- Full refund: 100% of all payments made returned via the original payment method, processed within 14 business days.
Royal Tours Vacations is not liable for any additional costs you may have incurred — including flights, accommodation, or other travel expenses — as a result of our cancellation. This is why comprehensive travel insurance is strongly advised.
No-Shows & Late Arrivals
No-Shows
A no-show occurs when a client fails to appear at the designated meeting point or pickup location at the confirmed time without having submitted a prior written cancellation. All no-shows are treated as a same-day cancellation and are fully non-refundable. No credit will be issued for a no-show.
Late Arrivals
Tours and transfers operate on fixed schedules. If you arrive late at the designated meeting point:
- Our driver or guide will wait a maximum of 15 minutes beyond the confirmed departure time before proceeding without you.
- Clients who miss their tour or transfer due to a late arrival will not be entitled to a refund or reschedule at no charge.
- If you believe you will be late, contact us immediately by phone at +1876-864-6044. We will make every reasonable effort to accommodate you, but cannot guarantee rescheduling without additional charges.
Flight Delays
For airport pickup transfers, we actively monitor flight arrivals. If your inbound flight is delayed, please notify us as soon as possible. We will adjust your pickup time where operationally possible. Significant delays may incur additional waiting charges at our standard rate.
Modifications & Reschedules
We understand that flexibility matters. Requests to modify a confirmed booking are handled as follows:
Date Changes
Requests to change the date of a confirmed booking must be submitted in writing at least 72 hours before the original scheduled service time. One complimentary date change is permitted per booking, subject to availability. Further date changes will incur an administrative fee of $50 USD per change.
Passenger Changes
Name substitutions (replacing one traveller with another) are permitted up to 48 hours before the tour or service date, subject to an administrative fee of $25 USD per name change. Changes within 48 hours may not be possible.
Service Upgrades
Requests to upgrade a service (e.g., from a shared to a private transfer) are welcome and subject to availability and any price difference. Please contact us to discuss options.
Service Downgrades
Requests to downgrade a service within 30 days of the service date will be treated as a partial cancellation and are subject to the applicable cancellation charges in Section 03.
Non-Refundable Items
The following are strictly non-refundable under all circumstances, regardless of the reason for cancellation:
- The initial non-refundable booking deposit
- Administrative fees for date changes, name substitutions, or booking modifications
- Pre-purchased third-party costs that cannot be recovered from the supplier (entrance fees, permits, vendor payments, activity passes)
- Any booking cancelled within 14 days of the tour or service date (except in cases of Royal Tours Vacations-initiated cancellation)
- No-shows and missed services due to late arrivals
- Any costs related to travel documents, visas, vaccinations, or flights
Force Majeure
Royal Tours Vacations shall not be liable for any cancellation, delay, or failure to perform that results directly from events beyond our reasonable control ("Force Majeure Events"). These include but are not limited to:
- Hurricanes, tropical storms, earthquakes, flooding, or other natural disasters
- Pandemics, epidemics, or public health emergencies declared by a national or international body
- Acts of war, terrorism, civil unrest, or political instability
- Government-imposed travel restrictions, border closures, or mandatory quarantine orders
- Strikes, industrial action, or widespread transportation network failures
- Power outages or failure of essential infrastructure
In the event of a Force Majeure cancellation by Royal Tours Vacations, clients will be offered a full credit or full refund as outlined in Section 07. We are not responsible for any consequential losses, including but not limited to flights, accommodation, or other travel costs.
Jamaica hurricane season runs from June through November. We strongly recommend that all clients travelling during this period purchase travel insurance that includes hurricane and severe weather cancellation cover.
Travel Insurance
Royal Tours Vacations strongly recommends that all clients purchase comprehensive travel insurance prior to travel. A good travel insurance policy can protect you against:
- Trip cancellation or curtailment due to illness, injury, or bereavement
- Emergency medical treatment and evacuation
- Loss, theft, or damage to personal baggage and belongings
- Flight delays, missed connections, and cancellations
- Natural disasters, severe weather events, and Force Majeure circumstances
- Cancellation charges that would otherwise be non-recoverable under this policy
Royal Tours Vacations does not sell or arrange travel insurance. We recommend consulting a licensed insurance provider or broker before confirming your booking. We are not liable for any losses that comprehensive travel insurance would have covered.
Contact Us
For all cancellation requests, modification queries, or questions about this policy, please contact our team directly. Remember — all cancellation requests must be submitted in writing to be valid.
Email (Cancellations)
Mailing Address
Royal Tours Vacations
Ocho Rios, St. Ann's Bay
Jamaica, W.I.
Office Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)