Overview

At Royal Tours Vacations, we understand that travel plans can change unexpectedly. This Refund Policy sets out the terms under which cancellations, refunds, and modifications are handled for all tour packages, airport transfers, wedding packages, and ancillary services booked through us.

By completing a booking with Royal Tours Vacations, you acknowledge and agree to the terms of this Refund Policy. We encourage all clients to review this policy carefully before confirming a reservation.

Deposit Policy

All bookings require a non-refundable deposit to secure your reservation. The deposit amount is as follows:

• Tour Packages & Excursions: 30% of the total booking cost
• Airport Transfer Services: Full payment at time of booking for standard transfers; 30% deposit for charter and VIP transfer packages
• Wedding Packages: 30% deposit at booking, with a further 30% due 90 days before the wedding date

The deposit is applied toward your total balance. It is non-refundable under all circumstances, including cancellations initiated by the client, except in the limited circumstances described in Section 05 (Cancellations by Royal Tours Vacations).

Cancellation & Refund Schedule

The following schedule applies to all tour packages, excursions, and wedding packages. Refund amounts are calculated on the total booking value (excluding the non-refundable deposit, which is always forfeited).

For airport transfer services, cancellations made more than 48 hours before the scheduled pickup receive a full refund (excluding any non-refundable deposit). Cancellations within 48 hours are non-refundable.

Customer-Initiated Cancellations

All cancellations must be submitted in writing to info@royaltoursvacations.com. Verbal cancellations will not be accepted or processed. The cancellation is effective from the date we receive your written notification.

How to Cancel

1. Send a written cancellation request to info@royaltoursvacations.com clearly stating your booking reference number, full name, and reason for cancellation.
2. Our team will acknowledge receipt of your request within 2 business days.
3. The applicable refund (per the schedule in Section 03) will be processed within 14 business days of acknowledgement.

Partial Cancellations

If you cancel part of a group booking (e.g., one passenger from a party of four), the refund will be calculated on the per-person cost for that individual. The remaining party's booking remains active and unchanged. Partial cancellations within 14 days of the tour date are non-refundable.

Cancellations by Royal Tours Vacations

Royal Tours Vacations reserves the right to cancel or significantly alter a tour or service in the following circumstances:

• Minimum group size not reached for a group tour departure
• Force majeure events including natural disasters, severe weather, hurricanes, or acts of God
• Government travel bans, border closures, or official public health emergencies
• Safety concerns or conditions that make it impossible or unsafe to operate the tour
• Circumstances beyond our reasonable control that materially affect the tour experience

Your Options if We Cancel

If Royal Tours Vacations cancels a confirmed booking for any of the above reasons, you will be offered one of the following options:

• Full credit: 100% of all payments made (including the deposit) applied as a credit toward a future booking of equal or greater value, valid for 24 months.
• Full refund: 100% refund of all payments made, processed within 14 business days.

Royal Tours Vacations is not responsible for any additional costs you may have incurred, including flights, accommodation, or travel expenses, if we cancel your tour booking. This is why travel insurance is strongly advised.

No-Shows

A no-show occurs when a client fails to appear at the designated meeting point or pickup location at the confirmed time without prior written cancellation. All no-shows are treated as a cancellation within 0–14 days of the tour date and are fully non-refundable.

If you anticipate arriving late or experience a delay, please contact us immediately by phone so we can make reasonable arrangements where possible. We cannot guarantee that tours or transfers can be rescheduled on the day without additional charges.

Booking Modifications

We understand flexibility matters. We will do our best to accommodate reasonable requests to modify a confirmed booking, subject to the following conditions:

Date Changes

Requests to change the date of a confirmed tour or transfer must be made in writing at least 72 hours before the original scheduled date. One complimentary date change is permitted per booking. Subsequent changes incur an administrative fee of $50 USD per change, subject to availability.

Passenger Name Changes

Name changes (e.g., substituting one traveller for another) are permitted up to 48 hours before departure, subject to an administrative fee of $25 USD per name change.

Upgrades

Requests to upgrade a service (e.g., from a standard to a luxury transfer) are welcome and subject to availability and applicable price differences. Downgrades within 30 days of the tour date are treated as a partial cancellation and are subject to the cancellation schedule in Section 03.

Non-Refundable Items

The following items are strictly non-refundable under all circumstances:

• The initial non-refundable booking deposit (30% of total booking cost)
• Administrative fees charged for date changes, name changes, or booking modifications
• Any prepaid third-party supplier costs (such as entrance fees, permits, or pre-purchased activity passes) that are non-recoverable from the supplier
• Bookings cancelled within 14 days of the tour or service date
• No-shows and late arrivals that cause the tour to depart without the client
• Travel insurance premiums (purchased through third parties)

How Refunds Are Processed

Once a refund has been approved, it will be processed as follows:

1. Submit your cancellation in writing Email info@royaltoursvacations.com with your booking reference, full name, and reason for cancellation.
2. Acknowledgement within 2 business days Our team will confirm receipt and advise the applicable refund amount based on this policy.
3. Refund processed within 14 business days Approved refunds are returned via the original payment method where possible.
4. Allow 5–10 additional business days Card refunds may take additional time to appear on your statement depending on your bank or card provider.

All refunds are returned in US Dollars (USD). Royal Tours Vacations is not responsible for any currency conversion fees or exchange rate differences that may apply.

Travel Insurance

Royal Tours Vacations strongly recommends that all clients purchase comprehensive travel insurance prior to their trip. Travel insurance can provide cover for:

• Trip cancellation or interruption due to illness, injury, or bereavement
• Emergency medical expenses and evacuation
• Loss, theft, or damage to personal baggage and belongings
• Flight delays, cancellations, and missed connections
• Unforeseen circumstances beyond your control that prevent travel

Royal Tours Vacations is not a licensed insurance provider and does not offer travel insurance directly. We recommend consulting your existing insurance provider or a reputable travel insurance company before finalising your booking. We are not liable for any losses that adequate travel insurance would have covered.

Disputes & Complaints

If you are dissatisfied with a refund decision or believe this policy has been applied incorrectly, please follow our complaints procedure:

1. Submit your complaint in writing to info@royaltoursvacations.com within 30 days of the incident or refund decision.
2. Include your booking reference, a clear description of the issue, and any supporting documentation.
3. We will acknowledge receipt within 3 business days and aim to provide a full response within 14 business days.
4. If the matter cannot be resolved informally, both parties agree to pursue mediation before initiating any legal proceedings.

All disputes are governed by the laws of Jamaica. See our Terms and Conditions for further detail on governing law and dispute resolution.

Contact Us

For all refund requests, cancellations, or policy questions, please reach out to our team directly.